Exchange & Return Policy

1. Exchanges

We accept exchanges within 7 days of receiving your order.

Conditions for exchanges:

• Items must be unused, unworn, unwashed, and in perfect condition

• Items must include original tags and packaging

• The customer is responsible for the shipping cost to our workshop

How to request an exchange:

Please contact us at barakah.mx@gmail.com with:

• Order number

• Reason for the exchange

• Photos of the item
  

2. Returns & Refunds

We only offer returns or refunds in the case of a manufacturing defect or shipping error.

If you receive a damaged or incorrect item:

• You must notify us within 72 hours of delivery

• Please include:

  • Order number

  • Photos showing the defect or issue
    

Once reviewed, you may choose between:

• A free replacement of the item, or

• A full refund to your original payment method
  

3. Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or exchanges on:

• Sale or discounted items

• Custom or personalized products
  

4. Refused Deliveries or Incorrect Address

If a package is returned due to an incorrect address or failure to receive the order:

• The customer is responsible for the reshipping cost

• No refunds will be issued for incorrect or incomplete addresses
  

Shipping Policy

1. Order Processing

All orders are processed within 48 to 72 business hours after purchase.

We work with reliable and secure shipping carriers.

2. Shipping Costs

Shipping fees are calculated automatically at checkout.

3. Customs & Duties

Import taxes, customs fees, and additional charges are the responsibility of the customer.

Delivery times may vary depending on customs processing in each country.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number so you can monitor your shipment in real time.

If you did not receive your tracking number, please contact us at:
📩 barakah.mx@gmail.com

5. Incorrect Address or Delivery Issues

If a package cannot be delivered due to an incorrect, incomplete address or absence at delivery:

• The package will be returned to our facility

• The customer must cover reshipping costs

• No refunds will be issued for address errors

Terms & Conditions